Last updated: 01 January 2026
Budget Tyre Outlet Pty Ltd and its related trading entities (“Budget Tyre Outlet”, “we”, “us”, “our”) are committed to protecting your privacy and handling personal information in accordance with the
Privacy Act 1988 (Cth) and the
Australian Privacy Principles (APPs).
This Privacy Policy explains how we collect, use, disclose, and store personal information when you interact with us, including through our website, stores, quotes, invoices, payments, SMS, email, and other communications.
1. What personal information we collect
We may collect personal information including, but not limited to:
- name
- phone number
- email address
- billing and payment details
- vehicle information (including registration, make, model, specifications, and service history)
- booking, quote, and transaction details
- communications with us (phone calls, emails, SMS, online forms)
We only collect personal information that is reasonably necessary for our business operations.
2. How we collect personal information
We collect personal information when you:
- make an enquiry online or in store
- request a quote or booking
- authorise work or make a payment
- use payment platforms or finance options
- receive invoices, receipts, or SMS/email communications
- interact with our website, advertising, or social media
We may also collect limited technical information when you use our website, such as IP address, browser type, and usage data, for security, analytics, and functionality purposes.
3. How we use personal information
We use personal information to:
- supply goods and services
- process payments and issue invoices
- manage bookings, orders, and warranties
- communicate with you regarding your vehicle, services, or transactions
- meet legal, regulatory, and accounting obligations
- improve our operations, systems, and customer experience
- send service-related or marketing communications where permitted by law
Marketing communications are sent in accordance with the
Spam Act 2003 (Cth). You may opt out of marketing messages at any time.
4. Payment platforms and third-party disclosure
To process payments and provide services, we may disclose personal information to third-party service providers, including:
- Podium – for SMS, communication, and payment processing
- Afterpay – for buy-now-pay-later payment services
- Zip – for buy-now-pay-later payment services
- banks, payment gateways, and merchant service providers
- accounting, invoicing, and software platforms (e.g. bookkeeping and POS systems)
- suppliers and manufacturers for warranty or product support
These providers receive only the information necessary to perform their services and are required to handle personal information in accordance with applicable privacy laws.
We do not sell personal information to third parties.
5. Storage and security of personal information
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, or disclosure.
Personal information may be stored electronically using secure systems, including cloud-based platforms. While we take reasonable security measures, no system of transmission or storage is completely secure.
6. Overseas disclosure
Some third-party service providers we use (including payment platforms and cloud software providers) may store or process data overseas.
Where personal information is disclosed overseas, we take reasonable steps to ensure appropriate privacy protections are in place, consistent with Australian privacy requirements.
7. Cookies and website analytics
Our website may use cookies and similar technologies to:
- enable website functionality
- analyse website traffic and usage
- improve user experience and performance
You can manage cookie preferences through your browser settings. Disabling cookies may affect website functionality.
8. Access and correction
You may request access to, or correction of, the personal information we hold about you by contacting us.
We will respond within a reasonable time and in accordance with the Privacy Act.
9. Complaints
If you believe we have mishandled your personal information, please contact us so we can investigate and respond.
If you are not satisfied with our response, you may lodge a complaint with the Office of the
Australian Information Commissioner (OAIC).
10. Changes to this Privacy Policy
We may update this Privacy Policy from time to time.
The current version will always be available on our website.
11. Contact
For privacy enquiries, access requests, or complaints, please contact your local
Budget Tyre Outlet store or use the contact details on our website.
